Privacy Policy

1. Who We Are

Skin Experts Polyclinic is a healthcare and aesthetic clinic based in Dubai, United Arab Emirates.

• Website: https://skinexperts.ae/
• Phone: +971 54 505 3003
• Clinic phone: +971 4 323 0030
• Email: [email protected]
• Address: Jumeirah 2, Beach Road, Villa 261 D94, Dubai, United Arab Emirates

2. Information We Collect

We may collect personal information when you contact us, book an appointment, submit a form, click a WhatsApp link, or interact with our website.

• Name
• Phone number
• Email address
• Preferred appointment date or time
• Service or consultation type requested
• Message or enquiry details
• Information you voluntarily provide about your concern or reason for consultation
• Technical information such as IP address, browser type, device type, pages visited, and website usage data

Please do not submit sensitive medical information through website forms unless it is necessary for your enquiry. Detailed medical information should be discussed directly with a licensed healthcare professional during consultation.

3. How We Use Your Information

We use your information to manage enquiries, appointments, communication, website performance, and legal or regulatory obligations.

• Respond to your enquiries
• Book, confirm, or manage appointments
• Contact you about your requested consultation or service
• Provide customer support
• Improve our website, services, and user experience
• Understand how visitors use our website
• Measure and improve advertising performance
• Comply with applicable legal, regulatory, and healthcare obligations
• Maintain the safety and security of our website and systems

We do not use website enquiries to provide a medical diagnosis. Treatment suitability, risks, alternatives, and expected outcomes are discussed during consultation with a licensed healthcare professional.

4. WhatsApp, Phone, and Email Communication

If you contact us through WhatsApp, phone, or email, we may use the contact details and message content you provide to respond to your enquiry and manage your appointment request.

WhatsApp and other third-party communication platforms may process your information according to their own privacy policies. Please avoid sending highly sensitive medical information through unsecured messaging channels unless necessary.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the website function, understand visitor activity, improve performance, and measure advertising results.

• Pages visited
• Time spent on the website
• Device and browser information
• Approximate location based on IP address
• Clicks or interactions with website content
• Advertising campaign performance data

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Google Ads, Analytics, and Advertising Tools

We may use tools such as Google Ads, Google Analytics, Microsoft Clarity, Meta Pixel, or similar services to understand website performance and measure advertising campaigns.

These tools may help us understand how users interact with our website after clicking an ad or visiting a page. This information is used to improve website experience, advertising relevance, and campaign performance.

We do not sell your personal information.

7. Sharing Your Information

We may share limited information only when necessary with:

• Clinic staff involved in handling your enquiry or appointment
• Licensed healthcare professionals involved in consultation or care
• Website hosting and technical support providers
• Booking, communication, analytics, or advertising service providers
• Legal, regulatory, or government authorities where required by law

We do not share your personal information for unrelated third-party marketing without your consent.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email, or online communication method is completely secure. You should avoid submitting highly sensitive information through website forms unless necessary.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including appointment management, customer support, legal, regulatory, accounting, or healthcare-related requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it according to applicable requirements.

10. Your Rights

Subject to applicable laws and verification of your identity, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request restriction of certain processing activities
• Ask questions about how your personal information is used

To make a privacy request, please contact us using the details below.

11. Children's Privacy

Our website and services are not intended to collect personal information from children without the involvement and consent of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.

12. External Links

Our website may contain links to third-party websites or platforms, such as WhatsApp, social media pages, maps, or payment and booking tools.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting personal information.

13. Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or privacy practices.

The latest version will be posted on this page with the updated date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: